There was evidence of relationships between the attributes of FM and the service outcomes measured by indicators of satisfaction, health and cost. User satisfaction was associated with accessibility, continuity of care, consultation time and the doctor–patient relationship. Improvement in patient's health was related to continuity, consultation time, doctor–patient relationship and the implementation of preventive activities. Coordination of care showed mixed results with health outcomes. Continuity, consultation time, doctor–patient communication and prevention were cost-effective in the primary care setting.